Let’s uncover the importance of Training Managers to drive QMS success. An organization is built on a QMS System and all the processes run on its principle. This is the key management module that depends on leadership role.
In the current era either it is manufacturing, service or automotive sector, all of them depends on skillful employees that carries both technical and management knowledge to run the processes effectively.
Organizations build succession plan, and promote internal employees, based on their skills and expertise but management skill is neglected most of the time. Leadership is an art and is not role dependent. It is important for leaders to understand their roles, if the mindset is not change before or when starting the leader transition, a dangerous gap inside the QMS will be developed.
Manufacturing, service and automotive organizations operate in fast-paced environments and need competent resource. Most of the time the question we come across is Why Do We Train Our Managers/Employees? This is a very heavy question not because of its answer but the mindset that drives this question. Some of the reason behind this question is due to employee leaving organizations and moving to other organizations. Let’s make it clear, training is sharing knowledge and knowledge is no longer an option but an essential necessity and requirement to survive.
At Kadmar Consultants we know training matters, and we help build competent resource and true leaders that understands QMS and align company goal with its process goal.
An organization itself does not hold the knowledge but the people running the organization does. The employee working for the organization are an asset that invest their time in the organization and time is the precious resource that can not revert. When employees make either a process or a product or sets vision or mission for the organization, they do with their existing knowledge and cannot go beyond. If employees are not trained and groomed, it is not them who would fail but the organization itself would not grow and achieve excellence.
As explained earlier employees are the most important asset in an organization. Happy employee means happy clients, Lets unfold this saying. When employees get trained, its not just the knowledge that they gain but it also enhances the employee morale that results in better knowledge of the job, productivity, commitment and less chances of error.
Organizations that consistently invest in skill development outperform competitors, reduce operational risks, and deliver higher customer satisfaction.
The title does not give leadership attributes. A leader is either born or trained with right guidance.
They are still stuck in their previous role and does not understand the interlink between process and lacks management skills.
The key ingredient of a true leader is its leading quality. A true leader leads its team, motivates, engages and handles conflict in a constructive manner.
A strong QMS depends on a strong leader. Here’s how effective leadership training directly improves QMS performance:
Improved Process Ownership
With the correct training, a leader/manager starts analyzing the gap in the system and has the correct tools to stop firefighting and adapts to proactive approach to eliminate repeat issues, quality and delivery concern, and enhances customer satisfaction.
Stronger Audit Readiness
Trained managers understand being audit ready does not have to wait till the end until the audit time. Audit readiness is the indication of healthy quality management system. Maintains documentation and maintains compliance. This reduces audit stress and improves QMS maturity across departments.
Better Communication and Coaching
Trained managers act like leaders. There communication and listening becomes clear. Either the communication is with the operators, cross functional managers, or customer. They understand the structured approach and act accordingly.
Effective manager training should include.
Leadership vision & decision-making.
Communication and coaching skills.
QMS fundamentals (ISO 9001 / IATF 16949).
Process ownership & problem solving.
Understanding risks, KPIs, and compliance.
Conflict management & team accountability.
This blends leadership with QMS, creating managers who lead with clarity and purpose.
Intangible benefits that strengthen the organization’s foundation and open door for continuous improvement. Further helps in decreasing 40% or more nonconformities with stronger audit results.
In short: Better leaders = Better QMS = Better business results.
Yes, all organizations have their own management system known as quality management system that defines the framework and scope of organization and provide guidelines on how the system o operate.
Yes, as said leadership does not come with title. If you are promoted to leadership role, you need to be trained for your organization’s future.
Ideally within the first 3–6 months after promotion to build confidence and prevent future performance gaps.
Yes. When managers understand process control and QMS expectations, nonconformities drop significantly.
All organizations can benefit from it. Manufacturing, automotive, aerospace, food processing, distribution, and any other sector.
At Kadmar Consultants, we specialize in transforming newly promoted managers into confident, vision-driven leaders who elevate your Quality Management System.
Our Training Programs Include:
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Author: Asma Rashid
Kadmar Consultants helps Canada & America manufacturers achieve ISO 9001 and IATF 16949 certification through consulting, training & audit.